A non-refundable one-time registration fee of $50 is to be made upon registration for new enrolments.

​A deposit of $100 will be collected upon registration for regular programmes, and is refundable provided that all the conditions are fulfilled:

• The request for withdrawal is made at least 30 days prior to the final lesson. In the event that less than 30 days is given, the deposit will be considered as forfeited, and hence non-refundable;

• There are no other outstanding payments. In the event that there are outstanding payments, the deposit will be used to offset the outstanding liability before the balance of deposit (if any) may be refunded;

• The client was not terminated in accordance to other clauses.

• For the avoidance of doubt, no deposit is payable for holiday programmes or special programmes.

Payment of fees must be paid in full prior to the start of every month. Payment can be made via bank transfer or PayNow.

Payment of fees are strictly non-refundable and non-transferrable. For the avoidance of doubt, TGA shall be under no obligation to refund any fees paid in the event that a decision is made to withdraw at any time before or after the commencement of each month, holiday programme or special programme.

TGA reserves the right not to accept the student and/or to cancel or terminate any classes for which payment has not been made by the prescribed due date, and offer the student’s slot in such classes to other students without further notice to the student or parent.

​TGA reserves the right to review lesson fees from time to time, and increase or decrease the fees as TGA, in its sole discretion, deems fit.

New requests for lessons should be made at least 7 working days in advance. In the event that less than 7 working day's request is given, TGA shall be under no obligation to make the necessary arrangements due to limited tutor availability and short notice. New requests are defined as:

• ​Additional 1-1 lessons from existing students.

• Adhoc consultations from new or existing students.

TGA reserves the right to provide replacement lessons in the following scenarios:

• With respect to 1-1 and adhoc lessons, all classes will be terminated at the 15-minute mark should the student fail to attend by then. The lesson will be considered unattended, and hence strictly non-refundable.

• With respect to group lessons, requests made for replacement classes within the week are subjected to availability. Should there be no available class, an online recording of the lesson will be provided for the student's independent review.

• With respect to the holiday/special programmes, requests made for replacement classes will be decided on a case-by-case basis subject to availability.​

Replacement lessons for group classes are scheduled within the week and are subjected to availability. Please note that class sizes will increase, but not exceeding 8 students, due to replacement students.

Should there be no available class within the week, an online recording of the missed lesson will be shared for the student's independent review. Student is to attempt the worksheet in accordance to the recorded lesson, and submit the work the following lesson. Full markings will be provided by the teacher as feedback.

Requests made for rescheduling 1-1 classes will be decided on a case-by-case basis subject to availability, provided that all the conditions are fulfilled:

• 3 calendar day's written request of rescheduling is given to TGA. In the event that less than 3 calendar day's request is given, TGA shall not be obliged to reschedule the lesson at its discretion, and the lesson will be considered as unattended and strictly non-refundable.​

• For avoidance of doubt, the rescheduled lesson must be conducted in the same calendar month.

• ​In the event of an unsuccessful rescheduling attempt arising from TGA's availabilities, a full refund for the lesson will be processed.

TGA reserves the right to do any or all of the following, at its own discretion, when deemed necessary:

• Cancel any class due to unforeseen circumstances during the term. Replacement classes or a video recording will be arranged should classes be cancelled.

• Make changes to the conduct of classes, including but not limited to, substituting or changing the teachers, rescheduling classes, and varying the manner in which classes are conducted without prior notice.

• Amend or vary the contents of the classes, according to programme priorities and student needs.

• Adhere to the stated lesson times according to the programme notwithstanding that the student is late. TGA tutors may, at their discretion, extend or shorten lessons up to 5 minutes depending on their availabilities and the lesson content.

TGA will adhere to student needs to its best ability but does not guarantee that a student will be able to attend any particular class or timeslot or to receive classes from any particular staff. TGA reserves the right to place a student in an appropriate class depending on the availability of classes, class capacity and/or available staff.

Fees for unattended lessons are strictly non-refundable. In the event that it is not possible to arrange a replacement class due to a lack of vacancies in other classes, a video recording of the lesson will be provided and the class fees for the class missed shall not be refunded or pro-rated. This clause shall apply notwithstanding that the student has valid reason(s) for missing the class. Valid reason(s) include, but are not limited to:

• Sickness or medical leave

• Family emergencies including death of a family member

Payment of trial fees must be paid in full by the prescribed due date of the invoice to secure the trial slot. In the event that payment has not been made by the prescribed due date, TGA reserves the right to cancel the slot and offer it to the next student on the waitlist without prior notice.

After attending the trial class, the student's slot will be reserved for 4 working days. The slot may be confirmed by writing in a request to sign up for the lessons. After 4 calendar days, TGA reserves the right to free up the slot and offer it to the next student on the waitlist without prior notice.

Requesting specific teachers will be subject to an additional $50 surcharge each lesson, if the pairing is successful. This will be waivable should the pairing be unsuccessful. Kindly also note that we are unable to guarantee which teacher will be assigned to students due to limited availability.

Requests made for rescheduling 1-1 or adhoc classes will be decided on a case-by-case basis subject to availability, provided that all the conditions are fulfilled:

• ​At least 3 working day's written request of rescheduling is given to TGA. In the event that less than 3 working day's request is given, a Last Minute Rescheduling Fee will be levied.

• For avoidance of doubt, the rescheduled lesson should be conducted in the same calendar month.

• ​In the event of an unsuccessful rescheduling attempt arising from TGA's availabilities, the lesson's fee will be brought over to next month's fees as credit.

​Last Minute Rescheduling Fee: In the event that less than 3 working days' written notice has been provided, an administrative fee of $20 will be charged. If payment for the administrative fee is not made, the lesson will be deemed as cancelled, and therefore strictly non-refundable and cannot be rescheduled. This administrative fee will only be waived if there is sufficient proof provided to TGA of the following, but not limited to, circumstances:

1. Sickness​

2. Family emergency

For the avoidance of doubt, these rescheduling policies apply for: 1-1 classes, adhoc classes (inclusive of any Holiday Programmes).

TGA owns all rights to all lessons and lesson materials, and shall not be shared, sold, copied, recorded, reproduced or disclosed by the client by any means or for any purpose without the express written consent of TGA.

TGA reserves all rights to:

• Own copyright to students' works created in conjunction with any of TGA’s staff and/or other students throughout the course. TGA may reproduce the work in a material form, publish and make an adaptation of the work for advertising or showcase purposes.

• Use the student’s name, work, academic records, photographs, audio/visual recordings and other material for promotional and other purposes such as publicising TGA and its students’ accomplishments whether during the course of the student’s enrolment with TGA or thereafter, with consent from the student.

• Use students' and parents' testimonials for advertising and marketing purposes.

Any unauthorised use, sharing, sale, copying, recording, reproduction or disclosure of the lesson materials (or any part thereof) or TGA’s intellectual property rights, shall be valid grounds for the suspension or termination of a student.

For ease of administrative purposes, all requests for rescheduling, replacement classes, inquiries, and/or other issues should be communicated through the TGA WhatsApp account (8505 0107) instead of the individual tutors.

TGA reserves the right, at its discretion, to suspend and/or terminate service to clients with immediate effect in the event that the client or student demonstrates behavior that is deemed detrimental to the safety and/or wellbeing of TGA's staff and/or other students. Such events include, but is not limited to:

• Cause or threaten to cause injury to other students or staff;

• Use threatening, abusive or insulting words or behavior towards other students or staff;

• Harass or cause distress to other students or staff;

• Persistently behave in a manner disruptive to lessons.

TGA is under no obligation, to:

• Respond to clients' communications outside of operating hours (2-8pm on weekdays and 9am-6pm on weekends);

• Respond to phone calls from clients, or phone clients.